September 26, 2022 – update 1
Hurricane Fiona
Most subscribers in the Stanley Bridge area and North Granville area should have internet service once again. The sites are running on generator power so service could be intermittent. The link from Stanley Bridge to the fiber circuit is not 100% so subscribers may experience some slowness. I will provide another update this evening.
September 25, 2022
Hurricane Fiona
Good afternoon everyone. Well that was an interesting weekend to say the least! I have visited all 32 sites to assess the amount of damage. I am happy to report that even though there is damage, the majority of my infrastructure is still standing. I am going to prioritize repairs and do what I can to bring sites back online asap then return to those sites later to complete any remaining repairs. Service may not be 100% at first as I want to focus on getting everyone back up and running first before I fine tune things.
I have some colleagues coming from Ontario and NS to help with the tower repairs which should begin this week.
I do have a few generators to provide power to some of my sites. Since I am expecting power to not be fully restored for quite some time I will likely have to rotate them from site to site to give each area some functioning internet service. Also, from what I saw today, there could be some fuel shortages so I will have to monitor that situation as well. This may mean only running the generators until late evening and then shutting them down until the morning but that is yet to be determined.
The Cymbria Lions Club, where I have fiber connectivity, is currently running their gas powered generator during the day so I will take that into account. I may need to take my own generator there to keep the fiber circuit up and running but that is also yet to be determined.
In the meantime, if subscribers can take a look at the antennas on their homes to see if there is any obvious damage that would be appreciated. If there is damage then please let us know by sending a message to info@redsandsinternet.ca or calling 902-218-8550 to leave a message. Damage would be a bent or missing antenna, damaged mast or cable. Once I have all sites back online and subscribers have power then I will be able to check from our end for any degraded signal strength and then visit your home to correct it.
Thank you so much for your patience and understanding. This is unprecedented and I will try my best to get you back online asap. We will get through this together!
August 3, 2022
New Subscriber Portal
We have a new billing platform! This has been a long time coming and it is finally live. The new billing platform introduces some new payment methods that subscribers have been asking for. You can continue to pay via Interac etransfer however you now also have the option of configuring auto-payments from your bank account or by credit card. Be sure to look for the New Portal Announcement email sent today that will contain your login ID. Also take a look under the FAQ section of our website for some helpful information about the new portal.
OCTOBER 19, 2021
Provincial Government has renewed the Residential Broadband Fund
Good News! The Provincial Government has renewed the Residential Broadband Fund and it is now a permanent program. So, if we were unable to reach you in the past due to trees or other obstructions you may be eligible to apply for funding to enable us to reach you with a reliable signal. Contact us today at info@redsandsinternet.ca for more information. Be sure to include your name, phone number, civic address, and email address.
OCTOBER 19, 2021
Breadalbane off-grid site is now live
The Breadalbane off-grid site is now live and accepting new subscribers. Contact us at info@redsandsinternet.ca to arrange a free site evaluation and we can confirm whether or not we can reach you with a reliable service. Be sure to include your name, phone number, civic address, and email address.
This site is an exciting new configuration for us that we have been wanting to do for a while now. It is 100% solar with a battery bank. The site has been running great for a couple of weeks since it went live. The solar panels and battery bank are oversized for the site to ensure a very long runtime in case there is a long stretch of poor weather.
SEPTEMBER 6, 2021
New site coming for Dixon Road
Check back here or follow us on Social Media to see when the Dixon Road site site goes live. Hoping to have it online in the next few weeks.
SEPTEMBER 1, 2021
Upgraded Packages
Effective immediately all subscribers have been upgraded to the new packages with the same prices!
The base residential package is now 40Mbps/15Mbps for $99.99/month +tax
The business package is now 65Mbps/30Mbps for $139.99/month +tax
AUGUST 1, 2021
Expanded Service areas
The new tower at our Toronto Road fiber site is now online and the old gear has been decommissioned.
The new site at the New London Firehall is online and subscriber installations are underway. Get in touch with us to arrange for your site survey and installation. You can reach us either by using the form at the bottom of the page or by sending an email to info@redsandsinternet.ca. Please be sure to include your name, contact information and most importantly your civic address.
DECEMBER 25, 2020
Upgraded Packages
Effective immediately all subscribers have been upgraded to the new packages with the same prices!
Subscribers that had the 25Mbps/10Mbps package are now 30Mbps/15Mbps.
Subscribers that had the 50Mbps/10Mbps package are now 60Mbps/30Mbps.
DECEMBER 20, 2020
South Granville site
Service is now available in some areas in South Granville. If you would like to be added to our survey list just send us an email to info@redsandsinternet.ca and be sure to include your name, civic address, phone number and email address.
DECEMBER 1, 2020
North Granville site
Service at the North Granville site is now fully live and has been extended to North Granville Community Center. Please contact the Community Center for access.
The tower in North Granville is also able to provide service to some homes located on the Trout River Road. To see if we are able to reach you just send an email to info@redsandsinternet.ca and be sure to include your name, civic address, phone number and email address.
OCTOBER 9, 2020
North Granville site
The new site in North Granville is almost ready to go. The link is active and service is being tested. A final alignment of the link will happen at a later date when the weather and winds co-operate.
We will begin reaching out to those of you that are already on our list and scheduling surveys and installs over the next couple of weeks. If you would like to be added to our survey list just send us an email to info@redsandsinternet.ca and be sure to include your name, civic address, phone number and email address.
Soon we hope to look at extending the service to the North Granville Community Center.
SEPTEMBER 1, 2020
PEI Broadband Fund
Islanders eligible for the Residential Pilot will receive up to 100 per cent funding with a maximum of $5,000 per household. Eligible connection equipment costs include antennas, tripods, towers, and hydro poles. One project per household will be approved. Applications are now open and residents can apply for funding by visiting Prince Edward Island Broadband Fund.
MARCH 24, 2020
Free Wi-Fi Now Available at Cymbria Lions Club Parking Lot
Do you know anyone with poor or no internet access from their home or have limited data on their phones? Please share this with them. Due to the pandemic, it is more important than ever now for everyone to have access to the internet. Red Sands Internet is now offering free Internet access from the comfort of your own vehicle in the parking lot of the Cymbria Lions Club Community Center. Please note the building itself is not open. To access the internet simply connect your device to “Red Sands Internet Guest WiFi”. This will enable your friends and family to keep up to date on the news, do their work or continue with their studies. As always, please continue to follow the advice of our Chief Public Health Officer, Dr. Heather Morrison.
I would like to thank the members of the Cymbria Lions Club for allowing me to offer this free service.
Thanks!
Chris
MARCH 17, 2020
COVID-19: Red Sands Internet Has Your Back
Good morning everyone. I hope you are all doing well. I want to let you know that if you have been laid off, are self isolating or are otherwise having difficulty paying for your internet service then rest assured as that is one less thing you should have to worry about. If you are unable to make your payment by the due date you will still get an automated message letting you know that your account has been suspended, but rest assured I will promptly unsuspend your service. If you are unable to make your payment then simply send me an email to let me know and I will work with you to figure out alternate arrangements.
Thank you,
Chris