If you are having trouble with your service contact us at 902-218-8550 or send a message to email@example.com
If you have a WiFi router supplied by us then we suggest you restart the router at least once every 2-3 weeks. To do this simply unplug the router’s power supply for about 30 seconds.
The WiFi router that we provided to some subscribers is a basic single band router. It is not suitable for larger homes and in most cases we strongly encourage subscribers to purchase a new dual or tri band WiFi router from Best Buy or Staples. A growing number of subscribers have seen great improvement in their WiFi performance by upgrading to a whole home mesh system as well. If you are unsure what to purchase we will be happy to assist you in making a decision.
The ethernet cables that are plugged into the router are plugged into specific ports and should not be unplugged as it may affect your service if they are plugged into the wrong ports.
UPDATE – We no longer provide a router as each home and surrounding environment is different and there are too many variables that need to be taken into account to choose the correct WiFi setup for your home. We can certainly make a suggestion for you but highly recommend that you consult someone like the folks at Combat Computer to help you choose what would work best for your home or business.
Steps to connect your own router
To connect your own router please follow the instructions as outlined below to remove the AirCube (shown below) that we may have supplied and to connect your own router.
- Unplug all Ethernet cables from the AirCube
- The Ethernet cable that goes outside to the antenna can now be plugged directly into the port labeled POE in the power supply as shown here:
That will power up the antenna and after a couple of minutes the antenna will reconnect and then there will be internet access using the LAN port of the power supply.
At that point you would follow the instructions to set up your new router and when asked you would connect your new router into the port labeled LAN of the power supply. If prompted, be sure to configure your new router in ROUTER mode. The type of network connection is Automatic or DHCP.
*Please note – whenever you do this please send a picture showing the MAC address, make and model of your new router. This information can usually be found on the bottom of the router. Also, please contact us to make arrangements to return the old AirCube router to us.
MAC Address example